We know which side our bread is buttered on.
We are acutely conscious at Surge9 that our success depends on your ability to create transformative microlearning programs for your audiences over the long term. It isn’t hard to chop up training programs and learning materials, mix them together, and call it microlearning. But designing optimal, integrated programs to drive true business results and achieve broad buy-in across your organization is something else altogether.
That’s why we offer six, well-defined service packages that will equip you to systematically build an effective microlearning practice inside your organization. They include helping you assess how to exploit microlearning most effectively, to produce model programs in conjunction with us, to draw the most value from your analytics, and to make you completely self-sufficient.
Surge9 Assess
As exciting as microlearning is, it might not be right for your company. We understand how important it is to know that before you spend your precious budget on a solution that doesn’t quite work for you. It might have been built and executed beautifully, but your business goals could have been better served in some other way.
We will tell you truthfully if microlearning can add real value to your business. We examine your intended audience, learn about your business goals and metrics, and investigate your existing training regimen to expose important knowledge gaps.
The Surge9 Assess™ service is a discovery process to understand your current training modalities: instructor-led, web-based, blended, coaching, in-job performance support systems, and others. At the end we present you with our recommendations about which combination of microlearning options can be of most advantage to you. Or whether you would be better served by making other plans to meet your needs.
Surge9 Advice
Surge9 Assess service will reveal the current state of your training infrastructure. Surge9 Advice™ service will tell you how to get from here to where you want to be.
How can you most profitably integrate microlearning with your current classroom and web-based training programs? Resources are always limited: where can yours make the most impact? Which learning material should you prioritize for microlearning? On the other hand, how can you use Surge9 to re-energize the classroom experience? In short, where should you begin?
There are always multiple paths to a successful microlearning transformation. Surge9 Advice service will tell you where yours lie, the feasibility of each, and the costs associated with them, in both time and money.
Surge9 Content On-Ramp
Get up and running. Fast.
Our Surge9 Content On-Ramp™ service is an inexpensive, one-time fixed-price package where we create a microlearning program for you using your existing learning materials. Depending on your program’s size, and the quality and comprehensiveness of the material you give us, we can turn around your microlearning program in just a few days. Longer, more extensive programs may take up to six weeks to produce.
We will analyze your learning materials and create an optimal training program that addresses your learning and business objectives. The components may include a combination of recall practices, quizzes, challenges, flashcard decks, primers, microcourses, and gamified learning experiences, depending on your needs. We will configure Surge9 and upload your program, create your user accounts, and enroll all your users in the program. Finally, we will design a group of meaningful Microsoft Power BI reports and dashboards that reflect your business metrics and key performance indicators.
We will maintain the program for you and make any changes or updates you ask for.
FOREVER.
If your changes meet some simple criteria, we will add, remove, or replace content for no additional charge, and for as long as the program is being delivered through Surge9. This might sound too good to be true, but really it isn’t. It’s in our interest to make your microlearning work right out of the gate. Surge9 Content On-Ramp service is a demonstration of our commitment to your success.
Surge9 SCORM On-Ramp
If you are like most large organizations, you have invaluable learning assets gathering dust on your learning management system. They are probably embedded in SCORM-compliant elearning courses that no one takes anymore. Perhaps because they are obsolete, perhaps boring, perhaps no longer relevant to your employees’ work. Or maybe no one can find them! Our Surge9 SCORM On-Ramp™ service package repurposes them into engaging microlearning formats that will make them effective learning tools once again.
Microlearning content is structured differently than the standard elearning course. It takes skill and imagination to reconceptualize how to select and repurpose still-relevant elearning content into new and effective forms. In some cases this may mean re-editing the original videos, rewriting some of the text, and incorporating new learning material that you give us. In all cases, it means adding mobile-first practices and gamified activities that will charm your employees.
Surge9 modernizes your old SCORM assets to achieve the learning goals of the future. There is no better way to boost the return on your old SCORM course investment than to repurpose them and make them do double duty as engaging microlearning content.
Surge9 Enable
The best way to increase the return on your microlearning investment is to serve well-designed, continual, and transformative microlearning programs to your employees over the long term. Effective microlearning follows a different design and production path than web-based e-learning. Our Surge9 Enable™ service concentrates on equipping your team with the skills, the tools, and the optimal content development methodology to become a self-sufficient, in-house, highly valued microlearning practice.
Depending on your pre-existing skillset this may involve little more than our microlearning experts transferring hard-won lessons and best practices to your staff. But it will often involve accompanying you along the early steps in your microlearning journey by providing support, and even embedding one of our microlearning designers in your team for the duration of your first high-stakes deployment.
Surge9 Insight
When we integrated Surge9 with Microsoft Power BI, it was a through a conscious decision never to limit the information you can access about the learning activities of your own employees and the business results they generate. It is your data, after all.
Most microlearning platforms build their own data capture and reporting tools. But the trouble is that creating a robust analytics platform takes a wealth of engineering resources, a luxury that most providers don’t have. It forces them to restrict the features of their product, which forces you to settle for their best guess of the data you need.
Instead, we decided to give you the world’s best artificial intelligence driven analytics and data visualization platform. Because its AI tracks and analyzes everything, Power BI will respond where data queries and algorithms can’t. It is a quantum leap ahead of any other learning metrics application you have ever seen.
Because Surge9’s Power BI analytics goes far beyond merely tracking course progress or measuring competency gaps. It is your eyes and ears trained on your learning ecosystem. It’s the gateway to continuously improving your programs, the engine that provides the numbers that prove your ROI. Our Surge9 Insight™ service will give you a quick start. We will design the analytics measures, reports, and dashboards that give you precisely the data and meaningful information you need, and we will train you to go beyond them into the wealth of data-driven insights that you can only get from Surge9.
